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The Executive Touch - Fulfillment Policy

Fulfillment Policy

The Toney Group LLC dba Angel Financial Services LLC

Operating as: The Executive Touch

Effective: 01/01/2025

1. Nature of Services

We offer digital products and professional services including but not limited to:

  • Online coaching and training programs

  • Tax representation and planning education

  • Downloadable resources (PDFs, workbooks, templates)

  • Live and pre-recorded webinars

  • Business development consulting

2. Delivery Timeframes

  • Digital Products: Immediately available upon successful payment via download link or user portal.

  • Live Webinars or Coaching: Access credentials (Zoom link, platform access, etc.) are delivered via email within 24 hours of registration or at least 2 hours before the scheduled session.

  • Custom Services (e.g., strategy sessions, consulting): Scheduled in coordination with the client within 3–5 business days after payment, unless otherwise stated.

3. Access Issues

If you do not receive your access or materials within the time stated:

  • Please check your spam/junk folder.

  • Contact our support team at [email protected] or 703-972-5777 for prompt assistance.

4. Refunds & Cancellations

Purchasers have seven (7) days from the date of purchase to request a full refund, provided the service or product has not been accessed or delivered. Services that are delivered digitally are generally non-refundable once accessed or delivered unless otherwise specified in writing.

5. Customer Support

For any questions regarding your order, service access, or to report a technical issue, please contact us at:

  • Email: [email protected]

  • Phone: 703-972-5777

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST